Ordering FAQs
HOW DO I PRE-ORDER AN ITEM?

Simply add the product to your cart (just like with a regular purchase) and go through the purchasing steps as you normally would as if placing an immediate order. You will then receive a confirmation email complete with your order number and additional shipment details. Place your pre-order while supplies last!

WHEN WILL MY PRE-ORDER SHIP?

Pre-orders generally ship within 6 weeks of purchase. Pre-orders are shipped with standard shipping services and updates via email will be provided once your order has been fulfilled and shipped. Please feel free to reach out to our awesome customer experience team with any questions regarding your pre-order status.

HOW OLD DO I HAVE TO BE TO PLACE AND RECEIVE AN ORDER?

You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.

HOW DO I GET IN TOUCH WITH YOU?

From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at menabrea@taprm.com. We request any after delivery issues be brought to our attention within 3 days of delivery.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at menabrea@taprm.com, and we will provide further assistance.

DO YOU HAVE ANY SAFETY GUIDELINES THAT I CAN FOLLOW WHEN RECEIVING MY ORDER?

We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible

Wear a mask the whole time when accepting your order.

Stay at least 6 feet away from the delivery person for as much of the interaction as possible.

Use your own pen to sign for your package.

Hold onto your ID or use a disinfectant wipe during the verification process.

Wear disposable gloves.

Wash your hands or use hand sanitizer right after accepting your delivery.