All customers will be notified as their pre-order has been fulfilled. For further details on pre-ordering and delivery please check out our Ordering FAQs below.
You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.
From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at firstname.lastname@example.org. We request any after delivery issues be brought to our attention within 3 days of delivery.
After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at email@example.com, and we will provide further assistance.
We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible
Wear a mask the whole time when accepting your order.
Stay at least 6 feet away from the delivery person for as much of the interaction as possible.
Use your own pen to sign for your package.
Hold onto your ID or use a disinfectant wipe during the verification process.
Wear disposable gloves.
Wash your hands or use hand sanitizer right after accepting your delivery.